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            General Glyph Troubleshooting

            Modified on Thu, 19 Dec at 8:00 AM

            If you are having an issue installing or patching Glyph, you can try the below troubleshooting steps to resolve the issue. Be aware the steps below require you to modify files and folders hidden by default.  

            Run Glyph as Administrator 

              

            1.     Navigate to your Glyph Games folder (usually C:\Program Files (x86)\Glyph). 
            2. Right-click on the file named "GlyphClient" 
            3. Click 'Properties.' 
            4. Click on the 'Compatibility' tab. 
            5. Click the checkbox for 'Run this program as an administrator.' 
            6. Click 'Apply' and then 'OK.' 
            7. Attempt to patch. 

              

            End Background Tasks and Services 

              

            1. Hold the Windows key and press the letter 'R' to open the Run window. 
            2. In the Run window that appears, type 'msconfig' (without the quotes) and click 'OK.'. 
            3. In the System Configuration window, click on the 'Startup' tab. 
            4. Click the 'Disable all' button. 
            5. Click on the 'Services' tab. 
            6. Click on the checkbox next to 'Hide all Microsoft services', which will remove all of the Microsoft services from the Services list.
            7. Click on the 'Disable all' button and click 'OK.'
            8. You will be prompted to restart the computer, which you should do before proceeding. 

              

            Add Glyph as an Exception to Firewall/Anti-Virus 

            Often firewall or antivirus software can be the cause of a patching issue. Follow the steps below to add Glyph to your Windows Firewall. 

              

            1. Open your Control Panel. 
            2. Click 'System and Security.' (Windows XP Users select Windows Firewall at this point.) 
            3. Click 'Windows Firewall.' 
            4. Click 'Allow a program or feature through Windows Firewall.' 
            5. Click the 'Change Settings' button at the top. 
            6. Click 'Allow another program...'. 
            7. Click 'Browse.' 
            8. Navigate to where you installed the game (usually C:\Program Files (x86)\Glyph). 
            9. Select the application file named 'GlyphClient' and click 'Open.' 
            10. Find the newly added game file in the list, select it, and click 'Add' at the bottom. 
            11. Repeat steps 6-10 for the file ‘GlyphDownloader’. 

              

            At this point, try patching again. If it does not work, you can temporarily disable your firewall and anti-virus. If this works, you can patch completely and then turn your firewall and anti-virus back on. 

             

            Delete the Glyph AppData folder 

              

            The Glyph AppData folder contains several files that can get in a stuck state and cause the client to no longer authorize your login. Follow the steps below to delete this folder. 

            1. Navigate to C:\Users\USERNAME\AppData\Local. 
            2. Delete the entire Glyph folder. 
            3. Attempt to re-run Glyph. 

               

            Make sure your monitor is set to 32bit color depth 

            In some cases, Glyph will not display on a monitor that is running 16bit color depth. Follow the steps below to update your monitor color depth to 32bit. 

             

            1. Open your Control Panel. 
            2. Select 'Display.' 
            3. Click 'Change Display Settings.' 
            4. Click 'Advanced Settings.' 
            5. Select the Monitor tab. 
            6. Under Colors, select True Color (32 bit). 

              

            Reinstall Glyph 

            1. Open your Control Panel. 
            2. Click on 'Uninstall a Program.' 
            3. Find any and all entries with "Glyph" in the name and click 'Uninstall.' 
            4. Select 'Uninstall Glyph Only' when promted to keep all of your games installed. 
            5. Once this has finished, go to the folder in which the game was originally installed and make sure it has been removed. 
            6. Navigate to C:\Users\USERNAME\AppData\Local\Glyph and delete the Glyph folder. 
            7. At that point you can begin reinstalling Glyph. 

             

            If the above steps do not resolve your issue, please try these remaining steps: 

            1. Disconnect any VPN software – this way you are patching from the closest hosted server 
            2. If using WiFi try and directly connect to your router or modem 
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