Users will be coin locked if they log in from a different location or computer. When their account is coin locked, they will be sent an email to the address that they have on their account (their login email) with a code to enter into the game.
Users will see the Coin Locked icon in the spot where their tutorial button shows up. Deactivating the tutorial tips will not turn off the Coin Locked button.
While in a Coin Locked status, users will have the following limitations:
- No access to the auction house
- No ability to SEND mail, or accept CoD mail. Users can still receive and view mail as well as remove items from mail
- No ability to SELL to vendors. Users can still purchase items from vendors
- No ability to salvage, runebreak, or destroy items
- No ability to delete characters
- No ability to trade
- Logging into an account with an existing connection will now force the connected account to fully exit the game.
- Decreased the cooldown between requests to re-send Coin Lock key emails.
- Users can continue to play and gain coin and items, but cannot get rid of them.
If you are Coin Locked, simply click on the Coin Locked icon and enter the code found in your email from Trion.
You will only have to enter the code once for each computer at a given location. If you play from multiple locations, or on multiple computers, you will have to enter your code the first time you log in from each new location or computer.
If you log in and your account is coin locked, check your email! Someone may have logged in from another location with your account.
If you do not receive the email, please click on the Coin Locked icon and click the “Resend” button to have the email resent to you.
If you cannot access your email or you are otherwise unable to change your Coin Locked status, please contact Customer Service at gamigo Support.