We greatly appreciate when players take the time to report bugs to us. If you encountered a bug please follow the steps below to make sure your report gets sent to the correct place.
- Please use the form below to submit your report, and make sure to write your report in English:
- If you have multiple bugs to report, then please open separate well documented submissions for each bug.
- Make sure you fill all relevant fields with the specifics of the bug you are reporting. The more specific, the better.
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Category:
Localisation: Translation issues, missing translation, wrong translation
General: A general type of bug or issue
Character: The issue is specific to a character or apply to characters
Skill: issue concerns your skills, professions, abilities
Item: Bug with one item or piece of equipment
Quest: Issue with quest, quest steps or quest NPCs
Achievement: Bug encountered with badges
Other: None of the above (Please add details) - Title (Summary of your Issue): What is the issue about
- Description (Issue explanation): What are the name(s) of any involved quest/NPC/item? Please attempt to provide exact names as shown in-game. What location did this issue occur exactly? Please be as specific as possible. On which server/device did this occur on? What happened and when? What level is your character? What class is your character?
- Steps to reproduce your issue: Most importantly, if possible, please include a list of specific steps we can take to reproduce this issue on our end. These steps need to be something we can reproduce on a new character, not isolated to your character only.
- Expected Behavior: In one sentence, what did you expect to happen? For example "I collected all the upgrade materials and clicked upgrade and the item was upgraded"
- Actual Behavior: In one sentence, what actually happened?
- Optional: Screenshots of your issue: Often the most useful information we can get for bugs will be screenshots or video documentation of the bug occurring. These can be uploaded to 3rd party websites (YouTube/Imgur) and you just have to include the link to them
- Platform (PC, Switch, PS, Xbox), Language & Character Name: Details about your character and platform
- Optional: Your Discord Name: This could help us to reach you if we need more details
Left-click the [Submit] button when you are finished.
Keep in mind that even though your submission will be read, you may not receive a development team response. However, any changes made in regard to bug reports are going to be listed in the Trove patch notes.