How to submit a request
To submit a request, please navigate to the game title you play, and then select ‘Submit a request’ in the top right corner.
Payment related requests
If you need help with a purchase or are experiencing any purchase related difficulties, pleach reach out to us using the ‘Payment Support’ Form.
Tips for ticket submission
We recommend submitting your request using the email that is associated with the account – should you not have access to it for whatever reason, please let us know in your request.
When submitting a request, please provide as much relevant information as possible, while keeping the message brief and concise, as this will help us better process your request.
If there are multiple things you need help with, please be sure to separate these into more than one ticket.
Should your request be more complex in nature, screenshots can help us to get a better understanding of the issue you are experiencing. These can be easily attached these when submitting a request, just make sure that your screenshots are clear and show the full game screen (or the entire game interface) and that they are JPEG or PNG format.
Tracking open requests
Supported Languages
We offer support in English, French and German.
Any requests, which are sent in another language, will be answered in English.