Housing items can disappear due to unpaid taxes. Therefore, it can happen that you may lose some items contained in your house.
You can also lose your housing items by demolishing your house without removing the items beforehand in it.
Please note that if your house demolishes due to unpaid taxes, they will be sent back to you within 24 hours. If the mail still has not arrived, do let us know for further assistance restoring your mail.
Building Demolishment Mail are saved for 365 days, Customer Support should be able to restore your housing and housing items as a one-time courtesy.
However, do bear in mind that the mailbox is not a safe place to store items as their restitution is not 100% reliable.
Therefore, if this situation occurs, an exception could be made if there were items purchased with credits. Please include the following information in your report for a possible restoration:
- Please provide us as much details as possible regarding your situation
- Provide us with a list of the items you purchased with credits with their respective order/transaction ID and their date of purchase which you will find on your website account management under ‘transactions’ (Here it is important to note to make sure to list only the items you are missing, not every item ever purchased with credits)
In this case, the items purchased with credits will be restored as a one-time courtesy.
What if I demolished my house or farm and forgot to remove my housing items beforehand? Can I have them restored?
Unfortunately, we are unable to assist you in this case, as it is the player‘s responsibility to remove items before the demolition of a house or a farm.
Some items are meant to destroy upon a house demolition and will not be sent back via mail by the system. Those items have a small description of this functionality implemented in them. Therefore, as the player is informed about this incident, we are unable to assist with this either.