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FAQ - gamigotrees

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Why have we created this #gamigotrees event?

Just as the effects of deforestation are real, so are the opportunities to fight against them. We hope that in raising awareness we can together make a bigger impact as both forest systems are rebuilt and communities are strengthened.

 

Who are Eden and what do they do?

Eden Reforestation Projects is a non-profit organization based in California, USA committed to restoring healthy forests. Employing local villagers in project nations, Eden is able to not only plant, grow, and protect millions of trees each year, but also reduce extreme poverty by providing a life transforming wage.

 

Why partner with them?

Eden Reforestation Projects is also committed to communities. In true gamer fashion, we believe we can make a greater impact in the fight for fair conditions in the global agriculture sector by working together.

 

Why do trees help?

Destroyed trees rob soil of all it’s worth, ultimately destroying the economy as people can no longer grow food and the soil won’t absorb water into aquifers. Reforestation, however, means restoration. As trees are planted and the environment is lifted, so is the community. The effects of extreme poverty are remedied, showing the unmistakable connection between reforestation and food, water, and the economy.

 

Where will the trees be planted?

Eden Reforestation Projects is currently at work in six different nations: Madagascar, Indonesia, Nepal, Kenya, Mozambique and Haiti. The trees will be planted at one of these locations.

 

Can I determine where trees will be planted?

No. Just like we know games, Eden Reforestation Projects knows trees. That’s why we’re leaving the reforestation decisions to them, meaning they will plant the trees in one of the current project nations: Madagascar, Indonesia, Nepal, Kenya, Mozambique or Haiti.

 

I purchased two Forest item packages. Is Eden really going to plant 40 trees?

Yes! For each item package purchased, Eden Reforestation Projects will plant a corresponding number of trees. Every package purchased makes a difference.

 

Can I donate to Eden directly?

Yes, but participating in our special #gamigotrees event makes it possible for you to purchase item packages and for trees to be planted. What could be better?

 

Will you publish how many trees are planted and where?

Most certainly! Check our global leaderboard for a live update on how many trees Eden will be able to plant. A final announcement via social media and a press release will follow shortly after the event has ended!

 

When will the event end?

Our #gamigotrees event ends on May 4, 2020

 

Can I purchase multiple packages?

Absolutely! Thanks for making a difference by participating in our special #gamigotrees and Eden Reforestations Project event!

 

Can I gift or transfer a package to someone?

What a generous idea! Unfortunately, it is not possible to gift or transfer a package to another player. You could always encourage your friends and family to purchase the package themselves and then you reimburse them. 😊

 

What if I did not receive my items?

Thanks for participating in the #gamigotrees and Eden Reforestations Event. We’re sorry to learn your purchase has not been delivered. Please create a ticket so our Support Team can assist you. Thanks, and we apologize for the inconvenience.

 

I bought the wrong package; can I change it for another?

Thanks for participating in the #gamigotrees and Eden Reforestations Event. Unfortunately, it is not possible to substitute your package purchase. We encourage you to carefully review your choices before finalizing any purchase.

 

How many games are participating?

There are 19 games participating in this special Event across 3 different platforms: gamigo AG, Aeria Games, gamigo US Inc. (Glyph). Find them all here: charity.gamigo.com/en

 

gamigo AG  Aeria Games 

gamigo US Inc. (Glyph)

Desert Operations  Aura Kingdom  ArcheAge 
Wargame 1942  Echo of Soul  ArcheAge: Unchained 
Fiesta Online  Eden Eternal  Trove 
Last Chaos  Grand Fantasia  Defiance 
  Ironsight  Defiance 2050 
  S4League  Rift 
  Shaiya   
  Twin Saga   
  WolfTeam   

 

Why are my purchases on e.g. Aura Kingdom not being counted toward my purchases on the e.g. Trove leaderboard?

Both games are on different platforms. Unfortunately, it is not possible to use the same username across the different platforms.

 

How do the leaderboards work?

There is 1 global leaderboard where the sum of your purchases made with the same username are displayed cumulatively. Don’t worry; the system will recognize you.

Each game also has its own leaderboard. All future purchases in the same game will be displayed cumulatively and updated on the global leaderboard as well.

 

Can I change my username?

Yes, you can. But only after each purchase. This new username will be updated on all leaderboards on the relevant platform.

 

If I am a console player for Trove or Defiance, can I purchase these packages on console?

Unfortunately, not. You can only purchase these packages for the web version of each game.

 

What’s the refund policy?

All purchases are final.

 

What portion of my purchase will be donated to Eden Reforestation Projects?

That’s a great question! We are not donating any funds to Eden Reforestation Projects. With our #gamigotrees Event, you choose a pack of trees, we give you awesome in-game rewards and Eden plants your trees in one of their 6 locations across the world: Madagascar, Indonesia, Nepal, Kenya, Mozambique or Haiti.

 

Do my purchases count towards the Tiered Spender?

Yes!

 

Shouldn’t gamigo focus more on the outbreak of Covid-19 instead of planting trees?

That’s a great question and we empathize with your concern! Our #gamigotrees event in partnership with Eden Reforestations Project was planned well in advance of the outbreak of the coronavirus, otherwise known as Covid-19. Because the overall well-being of our communities is one of our top priorities, we are heeding the advice of our local governments and health authorities and encourage you to do so as well. As we're all asked to stay home, let's try to make the best out of it and enjoy one of our favorite hobbies - playing video games. It's a safe way to spend your time while supporting a good cause with our #gamigotrees event.