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"I CAN'T REDEEM MY FREE REWARD FROM THE LOYALTY PROGRAMS. I DID NOT RECEIVE AN ITEM PURCHASED ON THE WEBSITE. I GET AN ERROR MESSAGE WHEN PURCHASING / REDEEMING AN ITEM. WHAT SHALL I DO?"

Whenever an error message is received, it means we are currently encountering some technical problems with our website. Please be assured it has been reported to the technical team and we are hoping for a quick fix. If you are unable to redeem a tier directly or have not yet received an item, we kindly ask that you wait and try again in about 3 hours.

Please accept our apologies for the inconvenience.