In game issues

Launcher Errors:

Unable to complete/turn in quests:

Need help downloading? Do not use steam! Download from our homepage:

Can't start Fiesta downloader/have issue installing? Restart the installer and make sure you run it as administrator.

FPS Issues - Disable your in game graphic options. It seems like many people experience a FPS drop in Lucky House. We are investigating this issue.

Is opening your in game map crashing your game? Try disabling the "Name change tag" in your game settings.

Missing skill animations: Change game settings for "character effects"

Missing purchased SC items? Apart from buy SC get items packages, SC items are usually received almost instantly. Send a ticket after a day has passed. Ticket support usually replies in 2-5 working days. Keep in mind they do not answer tickets over weekend. If you do not get a reply after 2 weeks, PM [CM]Veralya. Missing SC that has been charged? Check your bank as they may have marked Gamigo as a possible threat. If that is not the case, please contact ticket support.

ID Blocked issues? Send a ticket


Display resolution issues: Try disconnecting your second screen. (This issue tends to be from incorrect input from your graphics card as well).

Mouse not showing issues: Try playing in fullscreen mode.

Constant disconnect - we are working on this and it has been fixed for most people, but if you get it please send more information via a ticket so we can investigate:

The more information the better.

  • Server Name
  • Map Name
  • Character Name
  • Server Date and Time
  • More information about the conditions:
    • What were you doing in the game prior to the issue?
      (Examples: opening inventory/storage, putting on an item, attacking a mob, etc.)
    • How long was your current play session?
    • How often were you disconnected during that time?
    • What kind of issue/disconnect was it?
      (If you were able to see what happened on the screen, how did it stop working and discontinue? Did you get an error message? Was the client shut down completely?)
    • Were you the only one experiencing this issue or issues in general?
      (If not, see if you can find out what other players experienced and add it to your report)
    • Was your PC doing anything else when the issue occurred?
      (Were you surfing the web, streaming a video, installing other software, recording your screen, etc.)
    • If you can reproduce the error, or of you have the time to do it, take a picture of the issue or the experience, or a video if a picture does not show what happened