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Technical

TECHNICAL FOR ANY TECHNICAL ISSUES INVOLVING:

  • Runtime Errors
  • Timing out
  • Disconnects

PLEASE DO THE FOLLOWING BEFORE SENDING A PETITION:

  • Update your OS with all current patches, here.
  • Update your DirectX to the latest version, here.
  • Update your drivers to the latest version. (Location dependent onyour hardware)
  • Do a complete uninstall of your game. Re-download the client andinstall again.

WHEN SENDING A PETITION TO SUPPORT PLEASE INCLUDE THE FOLLOWING:

  • Account name
  • Character Name
  • Email Address
  • Alternate Email Address
  • (Optional) Aeria Points receipt numbers