Follow

A tip for technical queries

In order to process queries quickly it is quite helpful to attach a system report to your query. With this aid we can then detectinconsistencies in the system even more quickly and precisely.

You can acquire a system report as follows:

DXDiag Report for Windows 7, Windows XP (and previous operatingsystems):

1. Click "Start - Conduct" (by Windows 7: search for dxdiag in thestart menu)

2. enter "dxdiag" and confirm with enter

3. Click on the button "Save all information..." in the DirectXdiagnostic program

4. In the next window just click on "Save"

5. Close DirectX diagnostic program

 

DXDiag report for Windows Vista:

1. Click on "Start - All programs - Accessories - Conduct"

2. enter "dxdiag" and confirm with enter

3. Click on the button "Save all information..." in the DirectXdiagnostic program

4. In the next window just click on "Save"

5. Close DirectX diagnostic program