How can I challenge a decision of support team?

If you have any complaint about a support decision, please feel free to send an e-mail to our QA department at

Please don't forget to include your ticket ID as well as a description of the reasons for your complaint, so that we can thoroughly review any problem related to your ticket. Please note that the QA department is only to be contacted once you already contacted your support team but are unsatisfied with their answer. For any issue on your account, help needed or various questions, always address your support first. QA is an internal service to ensure our customer support strictly follows our company's guidelines and allows you to report any eventual disagreement that you may have with our technicians and game admins.