If you experience a problem while trying to log into the game, firstly, please visit the forum and the Facebook page of the game and check whether a maintenance was announced. If that isn’t the case, please try clearing your browser cache and cookies and restarting your browser. If this doesn’t help, try logging into the game using another browser in order to determine whether there is a problem with your main browser. If you tried all this and the problem still persists, please contact our support team and explain your problem as detailed as you can.