For any ticket regarding your account, please have the following information ready:
- Aeria Games account: the username you registered as your account's login. This username is visible and known only to you and the gamigostaff (not visible to other players).
- In-game name: in Ironsight, it is the Callsign you chose when you first connected to the game.
- Email address: the email currently affiliated to your Aeria Games account.
- Original email address: the email used to create the Aeria Games account.
- Account creation date: the date you created and registered an Aeria Games account.
- Country you play from.
Note: You can find most of these information in your account's profile settings on the Aeria Games website once logged in or in the Aeria Games registration email sent to your account's original email (check your spam folder as well).