WHAT ARE AERIA POINTS? HOW DO I PURCHASE AP?AERIA POINTS , also known as AP, are the virtual points that can beused on the Aeria Games platform. AP is the best way to heighten yourAeria Games gameplay experience. There are many items that can bepurchased with AP in each game's individual item mall, all of whichprovide special bonuses and exclusive benefits to your character. TO PURCHASE AP, please visit our Billing page at [] or clickon the circular AP icon next to your username at the top of the AeriaGames web page. AP cannot be traded between accounts, so please makesure you are logged into the account that you would like the points tobe awarded to. AP can also be purchased through the Ignite platform. When logged into Ignite, please click on the circular AP icon next to your usernameat the top of the Ignite window and select Buy AP from the drop downmenu. THIS IS MY FIRST TIME BUYING AP. WHAT ARE MY LIMITS?As a first time buyer, your account will be limited to one purchaseper day for three days after your initial purchase. If you use aprepaid option, for example, Paysafecard, you can make more than onepayment a day. After three days, even if you have not made more transactions, youwill be considered a registered purchaser with Aeria Games and therestrictions will lift. I JUST BOUGHT AP AND NOW I CAN’T USE IT! HELP!After you purchase AP, your account and AP may be subject to a shorthold to ensure the security of your transaction and account. Duringthe process, your AP may display as "Inactive" "-2" or "-1" and youwill not be able to spend it in game or at the web item mall. There isno need to be alarmed by this, as your points will be availableshortly after the process is completed. This simply means that youraccount is going through a wait period for security reasons. It willnot affect any amount of AP you have purchased or will purchase in thefuture, and should not affect your ability to continue to play. If your hold does not disappear after 40 minutes, please contact theBilling department [] forfurther assistance. WHAT INFORMATION SHOULD I KNOW WHEN CONTACTING BILLING SUPPORT?Before contacting a member of the Billing department[] , please make sure thatyou have ALL of the following: * Aeria Games Account ID (not in-game character name) * Payment Method used to purchase * Transaction or Receipt ID * Date and amount of purchaseWhen submitting a ticket, please include as much information as youcan regarding the issue. Please do not reply to the ticket while youare waiting for a reply from our support team, as REPLYING TO A TICKETAFTER IT HAS BEEN SUBMITTED WILL MOVE IT TO THE END OF THE LINE.Please allow up to 24 hours for our team to review your ticket. Due tothe high volume of tickets, please do not submit more than one ticketas it will clutter our system. WHAT ARE BONUS POINTS?Bonus Points are additional points that you receive when purchasingAP. Bonus Point levels will vary depending upon value of purchase andpayment provider used. For a complete listing of all payment optionsand bonus point values available to you, visit the billing page at [] and makesure to select the correct currency. HOW DO I CHANGE MY CURRENCY AND LANGUAGE?To view different payment options for your location, visit the Billingpage, where you will see a black drop down menu in the upper left handcorner. By default, it is set to English - USD, but if you click on ityou will be able to select the currency and language of yourpreference. I SEE I CAN GET A LOT OF BONUS POINTS USING PAYPAL RECURRING. WHAT ISPAYPAL RECURRING?The highest percentages of Bonus Points are awarded using the PayPalRecurring payment method. PayPal Recurring is an automaticallywithdrawing account that will take money from your PayPal account andgive you AP once a month with a higher level of bonus points. For example, if you purchase $100 USD with PayPal Express, you willget a total 12500 AP. If you have a PayPal Recurring account set up,you would get 17500 AP once a month. If you are a frequent purchaser of AP, having PayPal Recurring can bea benefit to you as points are automatically awarded. When you set upa PayPal Recurring account, the funds for the first month's paymentare immediately withdrawn. Next month and every following month, yourPayPal Recurring will automatically withdraw on the 25th. We cannotchange the date of PayPal Recurring withdrawal. PayPal Recurring is not available to first time buyers. Once you havemade your first purchase, you will then be able to access thisservice. The highest percentages of Bonus Points are awarded using the PayPalRecurring payment method. PayPal Recurring is an automaticallywithdrawing account that will take money from your PayPal account andgive you AP once a month with a higher level of bonus points. WHAT IS PAYPAL AUTO-RECHARGE? HOW DO I USE IT?PayPal Auto-Recharge is a feature that can be selected on the thirdpayment step on[] when using the PayPal Express paymentprovider. When you have selected PayPal Auto-Recharge and your APdrops below 250 AP, your account will automatically re-fill with theamount you initially purchased in AP. This allows you to automaticallyhave more AP available while in-game. IS AP REFUNDABLE?AP is not refundable and is not transferable. WHICH PAYMENT METHODS DO YOU SUPPORT?The payment methods available to you may differ depending upon yourlocation. For a complete list, please visit [] WHERE CAN I SEE MY AP?When you purchase AP, your points will be awarded to the account thatwas logged in at time of purchase. If you can't see your AP, make sureyou have logged into the correct account. Once you have signed in to your account, your AP balance is located inthe right hand corner, next to your user name. If you hover your mouseover your balance, a drop down menu will appear and you can selectyour AP Purchase History to see all of your AP and in-game purchases. The location of your AP balance in-game will vary depending upon eachgame. If you are unable to locate your AP in-game, please contact yourgame's GM team for assistance. CAN I USE MY AP IN A MOBILE GAME?Currently, AP cannot be used in our mobile games. If you wish to makea purchase of funds to use on a mobile game, please visit the in-appstore for your individual mobile game. I’VE BEEN CHARGED BUT I DID NOT RECEIVE MY AP. WHERE ARE THEY?All AP purchases can be subject to a security hold for a minimum of 24hours. If it has been more than 48 hours from the time you purchasedand you still have not received AP, there are many reasons why yourpayment may have been stalled. AP is awarded to the account that is logged in at time of purchase. Ifyou have more than one account, please check all accounts for yourmissing AP. Your payment also might be under a hold from the payment provider youused to purchase. We can only award AP after notification from yourpayment method. To prevent further delay, please make sure to contactyour payment provider first about your missing transaction. If you have already contacted your payment provider and are stillmissing AP, please submit a ticket to the Billing department[] with the informationregarding the transaction (Identification Number, name of purchaser,date of purchase and amount, etc...) I DIDN’T RECEIVE AN ITEM IN-GAME.If you have not received an item you purchased in game, or if yougifted an item and it was not received, you will need to contact aGame Master on the game you play. To submit a ticket to a GM, pleasevisit: [] Whensubmitting your ticket, please make sure to include the informationregarding the missing item, such as item name, transaction number, anddate and time of purchase. I PURCHASED AP DURING A BONUS POINTS SALE. WHERE ARE MY EXTRA BONUSPOINTS?Bonus Point sales, and any corresponding sales, are awarded only ifthe transaction clears within the promotional time frame. If yourpurchase cleared after the end of the promotion, you will not receivethe bonus. Please make sure to read all sale announcements in full forany limitations or restrictions. If you feel your payment did clear and you still have not receivedyour added Bonus Points, please first make sure that you have used apayment method that was included in our sale. Not all amounts will getthe same percentage Bonus Points. When you are purchasing, Step 3 willshow how much you will receive in AP and Bonus Points if you qualifywithin the time frame. All restrictions may apply on Bonus Pointsales. I GOT A CODE FOR AP. HOW DO I USE IT?IF YOUR CODE BEGINS WITH THE PREFIX CP: You have a coupon code to usewith your next purchase of AP. To redeem this coupon, please go to ourrecharge center at[] and select Buy AP. Then, select yourpayment method. Coupon codes can only be applied when purchasing APwith certain payment methods. The list of such payment methods can befound in the message that accompanied your coupon code. Enter yourcoupon code and the amount of AP you wish to purchase and make sure toclick APPLY. If you do not click apply, your coupon will not be added.Once you have applied the coupon, you can click through to step threeand finalize your purchase. IF YOUR CODE BEGINS WITH THE PREFIX EP: You have an E-Pin code whichcan be input directly into our billing page for AP. In order to redeemthis code, please go to our recharge center at [] Pleaseselect E-pin as your payment type and proceed to step 2, enter theE-pin and finalize your purchase. MY GIFT CARD / PRE-PAID DEBIT CARD / PRE-PAID CREDIT CARD WAS DECLINEDBUT I WAS CHARGED $0.99/$1The $0.99/$1 charge you see is called an authorization fee.Authorizations, common for gift cards and prepaid credit cardpurchases, are not actual charges but are temporary holds placed on acredit card to insure it is a valid card. Please make sure that youhave at least $1 more than the amount in AP you are trying to buy oryour purchase may be declined due to insufficient funds. For Example:A Visa Gift Card with a value of $50 will only be able to purchase APfor $30 or below since the card will be charged $30 PLUS theauthorization. If a purchase of $50 is attempted, the card will bedeclined since the card will be charged the $50 PLUS the $1authorization for a total of $51. Please keep in mind that gift cards and pre-paid debit cards havetheir own rules, so authorization fees are subject to issuing bankpolicy. Some cards cannot be used for online purchases until they havebeen registered. WHY DO I GET AN ERROR MESSAGE WHEN I ATTEMPT TO USE MY CREDIT CARD?Please make sure to enter all information correctly and confirm yourpayment through additional verification, if needed. If you arereceiving an error when attempting to use your credit card, pleasecontact our customer support. I DID A FREE AP OFFER BUT I DIDN’T GET MY POINTS.All free AP offers are operated and maintained by third partycompanies, so Aeria Games does not have access to records regardingthese points. If you feel you have completed an offer but did notreceive AP for it, please contact the individual offer provider thathosted the offer.