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TECHNICALFOR ANY TECHNICAL ISSUES INVOLVING: * Runtime Errors * Timing out * DisconnectsPLEASE DO THE FOLLOWING BEFORE SENDING A PETITION: * Update your OS with all current patches, here[http://windowsupdate.microsoft.com/]. * Update your DirectX to the latest version, here[http://www.microsoft.com/en-us/download/details.aspx?id=35]. * Update your drivers to the latest version. (Location dependent onyour hardware) * Do a complete uninstall of your game. Re-download the client andinstall again.WHEN SENDING A PETITION TO SUPPORT PLEASE INCLUDE THE FOLLOWING: * Account name * Character Name * Email Address * Alternate Email Address * (Optional) Aeria Points receipt numbers