TECHNICALFOR ANY TECHNICAL ISSUES INVOLVING: * Runtime Errors * Timing out * DisconnectsPLEASE DO THE FOLLOWING BEFORE SENDING A PETITION: * Update your OS with all current patches, here[]. * Update your DirectX to the latest version, here[]. * Update your drivers to the latest version. (Location dependent onyour hardware) * Do a complete uninstall of your game. Re-download the client andinstall again.WHEN SENDING A PETITION TO SUPPORT PLEASE INCLUDE THE FOLLOWING: * Account name * Character Name * Email Address * Alternate Email Address * (Optional) Aeria Points receipt numbers