Paysafe Frequently Asked Questions

1) Why is Paysafe not showing as a payment option?
You likely don't have euros set as your default payment currency. This may require you to change the country associated with your account

2) How can I get a refund for my purchase if I used Paysafe?
Unfortunately, Trion Worlds cannot directly refund purchases made through Paysafe. If you'd like a refund for any purchase using Paysafe, you'll need to go to their website to request a refund.

3) Can I use Paysafe to pay for subscription fees?
You can not use paysafe for subscription charges. Currently, we only accept Credit Cards and Game Time Cards for subscription fees.