How to troubleshoot an Xbox 360 controller for PC in Defiance

In Defiance players can choose to play their PC client with an Xbox 360 controller instead of mouse and keyboard. However if they're having trouble getting their controller to work correctly with Defiance, they can review the following information to help get their controller functioning properly.

First, check to see if the PC meets the requirements to use the controller on the system. There must be an available powered USB port and Windows XP Service Pack 2 Operating System installed or later. Running a Windows Update to ensure the system is up-to-date will also help. Also note, if the PC has any third-party controller-profiling software, it should be disabled.

After ensuring no third-party controller-profiling software is running, you will want to update the drivers of their controller. You can check the drivers for your controller here If it's still not functioning correctly, you may want to try plugging the controller or wireless hub to another USB port. Please note it's common for USB ports on the front of PC's to not be powered correctly, so for best results try the USB ports in the back.

If you are still having issues, you can attempt to resolve it with Device Manager. The Device Manager is designed to help troubleshoot computer hardware, like the controller. To open the Device Manager follow these steps:

  • For Windows XP Users: Click Start, click Run, type sysdm.cpl, and then click OK.
  • For Windows Vista, 7, 8 or 10 Users: Click Start, type devmgmt.msc in the Start Search Box, and then press Enter.
  1. On the Hardware tab, click Device Manager.
  2. When the controller is successfully installed, you see three entries in Device Manager. There should be two entries under Human Interface Devices:
    • HID-compliant game controller
    • USB Human Interface Device
    • There should be a third entry in under Microsoft Common Controller for Windows Class:
    • Xbox 360 Controller for Windows
  3. If you see a yellow exclamation point next to any of these entries, there is a problem with the installation. If there is a problem for either of the entries under Human Interface Devices, first verify that the problem is caused by the controller by unplugging the controller. If a hardware conflict with the controller was causing the problem, the yellow exclamation point will no longer appear after the controller is unplugged.

To resolve controller problems in Device Manager, try these solutions one at a time (move to the next solution only if the solution you're trying fails to resolve your problem):

  1. Use the built-in troubleshooter:
    1. In Device Manager, double-click Xbox 360 Controller for Windows.
    2. Click Troubleshoot, and then follow the steps provided.
  2. Remove and then reconnect the controller:
    1. Right-click Xbox 360 Controller for Windows, and then click 'Uninstall'.
    2. In the Action menu, click Scan for hardware changes.
  3. Try updating the driver:
    1. Double-click XBOX 360 Controller for Windows.
    2. On the Driver tab, click Update Driver.

Note: This information applies only to the Xbox 360 controller for Windows. For help with other gamepads or joysticks, see the peripheral manufacturer's website or support center. For information on configuring Defiance to be played with a controller, click here.