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Mislooted Items Requests

I accidentally rolled on and won an item my character can't use; can I give it to another player?

To know if an item is eligible to be traded, find it in your inventory and hover over it with your mouse. If the item is eligible to be traded, you will see the amount of time remaining on the tooltip.

Unfortunately, you cannot trade an item you rolled on (and won) to another party member from a different shard. Please be cautious when choosing need, greed, or pass on any item drop.

I accidentally rolled on and won an item which my character can't use, but I was unable to trade the item to another player. What should I do?

When a player in a party loots an item by mistake, that item is a mislooted item. Customer Support may transfer mislooted items that have not been equipped to another player as long as the recipient was a member of the party when the item was awarded.

Only the player currently in possession of the item may make the request to have it transferred. Any item reassignment request must be submitted within 2 hours of when the item was awarded to the party. After that time, the item cannot be reassigned to another player.

When making a request to transfer a mislooted item to another character, please include the following:

  • The character name and server of the character who mislooted the item
  • The character name and server to whom the item will be given
  • The exact name of the item
  • When the item was awarded
  • Where the item was awarded

Note: Please be aware that attempting to deceive Customer Support is a violation of the Code of Conduct and may result in action taken on the account.