This occurs after the opening videos have played but before reaching the Character selection screen. When in this state, the music can be heard, no error message will be displayed, the game becomes unresponsive and must be manually stopped. To troubleshoot this, please follow the steps below:
- Add Glyph/RIFT to firewall (instructions can be found here).
- Right click on the Glyph icon and select “run as administrator”, enter your log in details, proceed to Settings > General and change from 64-bit to 32-bit.
- Reset the game settings to defaults.
Should the issue persist, please submit a Ticket to Customer Support and provide a full screen screenshot.