ArcheAge Crashing when loading or Stuck on Splash Screen

If your game is crashing while attempting to log in or can't get past the first loading screen, this may be due to a config file. The following steps will walk you through how to change the config file to correct this:

  1. Close ArcheAge and Glyph completely
  2. Go to your Documents folder
  3. Open the ArcheAge folder
  4. Right click and select 'Edit' on the system.cfg file
  5. Change r_driver = "DX9" to r_driver = "DX11"
  6. Save and close the file
  7. Open Glyph and attempt to relaunch ArcheAge


If these steps don't work for you, try following the troubleshooting on this article.