FAQ - #gamigotrees



Why are we making the #gamigotrees partnership permanent?

Just as the effects of deforestation are real, so are the opportunities to fight against them. Our initial efforts to raise awareness and join forces to make a bigger impact garnered massive results. But we know there is room for more trees on Earth and the need for more trees in communities devastated by deforestation. Actually, we know there will always be room, and that with your help, we can achieve even greater results and make an even bigger impact on the environment and in local communities.


How successful were the first two #gamigotrees events?

Very successful. Thanks to players around the globe, over 385,000 trees were planted. This means more oxygen, more food, fresher water and healthier soil. But Mother Earth isn’t the only one rejoicing. The trees were all planted by locals, totalling over 2,000 days of employment for individuals and families in need.


Who are Eden and what do they do?

Eden Reforestation Projects is a non-profit organization based in California, USA committed to restoring healthy forests. Employing local villagers in project nations, Eden is able to not only plant, grow, and protect millions of trees each year, but also reduce extreme poverty by providing people with a wage that can transform their life.


Why partner with them?

Eden Reforestation Projects is also committed to communities. In true gamer fashion, we believe we can make a greater impact in the fight for fair conditions in the global agriculture sector by working together.


Why do trees help?

Destroyed trees rob soil of all its worth, ultimately destroying the economy, as people can no longer grow food and the soil won’t absorb water into aquifers. Reforestation, however, means restoration. As trees are planted and the environment is lifted, so is the community. The effects of extreme poverty are remedied, showing the unmistakable connection between reforestation and food, water, and the economy.


Where will the trees be planted?

Eden Reforestation Projects is currently at work in six different nations: Madagascar, Indonesia, Nepal, Kenya, Mozambique and Haiti. The trees will be planted in one of these locations


Can I determine where trees will be planted?

No. Just like we know games, Eden Reforestation Projects knows trees. That’s why we’re leaving the reforestation decisions to them, meaning they will plant the trees in one of the current project nations: Madagascar, Indonesia, Nepal, Kenya, Mozambique or Haiti.


I purchased two Forest item packages. Is Eden really going to plant 40 trees?

Yes! For each item package purchased, Eden Reforestation Projects will plant a corresponding number of trees. Every package purchased makes a difference.


Can I donate to Eden directly?

Yes, but participating in our permanent #gamigotrees partnership makes it possible for you to purchase item packages and for trees to be planted. What could be better?


Will you publish how many trees are planted and where?

Yes! We plan to post regular updates via our social media channels.


When will the partnership end?

Does positivity have an expiration date? No! And that’s why we’re not putting one on this partnership. We’re making it possible for you to make a positive impact every day and earn a few rewards along the way!


Can I purchase multiple packages?

Absolutely! Thanks for making a difference by participating in our permanent #gamigotrees and Eden Reforestation Projects partnership!


Can I gift or transfer a package to someone?

What a generous idea! Unfortunately, it is not possible to gift or transfer a package to another player. You could always encourage your friends and family to purchase the package themselves and then reimburse them. 😊


What if I did not receive my items?

Thanks for participating in the #gamigotrees and Eden Reforestation Projects partnership. We’re sorry to learn your purchase has not been delivered. Please create a ticket, so our Support Team can assist you. Thanks, and we apologize for the inconvenience.


I bought the wrong package; can I change it for another?

Thanks for participating in the #gamigotrees and Eden Reforestation Projects partnership. Unfortunately, it is not possible to substitute your package purchase. We encourage you to carefully review your choices before finalizing any purchase.


Is my favourite game participating?

Many games are participating in this special partnership across 3 different platforms: gamigo AG, Aeria Games, and gamigo US Inc. (Glyph). Find them all here!


If I am a console player for Trove, can I purchase these packages on console?

Yes, you can do that. Packages for the console version can be bought with credits.


What’s the refund policy?
All purchases are final.


What portion of my purchase will be donated to Eden Reforestation Projects?
That’s a great question! With our #gamigotrees partnership, for every dollar/euro spent on a pack, one tree will be planted by Eden. You choose a pack of trees, we give you awesome in-game rewards, and Eden plants your trees in one of their six locations across the world: Madagascar, Indonesia, Nepal, Kenya, Mozambique, or Haiti.


Do my purchases count towards the Tiered Spender?


Shouldn’t gamigo focus more on the COVID-19 pandemic instead of planting trees?
That’s a great question, and we empathize with your concern! As the overall well-being of our communities is one of our top priorities, we are heeding the advice of our local governments and health authorities and encourage you to do so as well. Our #gamigotrees partnership with Eden Reforestation Projects is aimed at saving our planet. Due to social distancing encouragement, we all cannot fully enjoy our environment by meeting our friends outside, so the best thing we can do for our planet right now is to save our environment and support local communities. One of the most efficient ways to make an impact on our planet is planting trees. Also, our project helps to create work places. Together with your input, we make a difference in this case. It's a safe way to spend your time while supporting a good cause with our #gamigotrees partnership.